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Game Forum / Role Playing Games / EverQuest / September 2005Graphics card problem
I purchased a new computer with a Radeon x850 XT Platinum Edition graphics card and have been playing everquest everyday just fine. Yesterday I go to login and I get the error message: Error downloading Pather Files Error:Could not download file. Please rerun Everquest.exe to try again. So I tried several more times and couldn't login. I then contacted SOE online tech chat and he told me that my card is not supported. I then told him that I have been playing with ATI video card Radeon x850 XT PE for 5 months and have never had a problem. He linked me to a page with a list off graphics cards that are supported and my card wasn't on the list. I told him again that I have been playing for 5 months with this card and he said that was good but it was not supported. I asked if there are drivers avialible to remedy this problem and he said he did not know of any at this time. The chat session then ended. Does anyone know what I need to do to fix this? Is it because of new expansion that was just released? >I purchased a new computer with a Radeon x850 XT Platinum Edition graphics >card and have been playing everquest everyday just fine. Yesterday I go to [quoted text clipped - 16 lines] > Does anyone know what I need to do to fix this? Is it because of new > expansion that was just released? Go to http://www.ati.com and check for updated drivers for your radeon card. Seems weird that all of a sudden it doesn't work with the game. Lou Heckyoubus - Level 62 Enchanter Stromm <cjh@zoominternet.net> wrote: > I purchased a new computer with a Radeon x850 XT Platinum Edition graphics > card and have been playing everquest everyday just fine. Yesterday I go to [quoted text clipped - 16 lines] > Does anyone know what I need to do to fix this? Is it because of new > expansion that was just released? That error has absolutely *nothing* to do with your graphics card. Did the guy you talk to have a foreign accent and sound like he was reading a script? =P More than likely you have a macro program locking the files that need patched. I have to disable my N50 everytime there's a patch for exactly that reason. Another possibility is that the files have been set to read-only. > So I tried several more times and couldn't login. I then contacted SOE > online tech chat and he told me that my card is not supported. I then told [quoted text clipped - 5 lines] > remedy this problem and he said he did not know of any at this time. The > chat session then ended. You *do* understand what he was saying when he told you that the video card you're using is not supported, corrected? Tracey >> So I tried several more times and couldn't login. I then contacted SOE >> online tech chat and he told me that my card is not supported. I then told [quoted text clipped - 5 lines] >> remedy this problem and he said he did not know of any at this time. The >> chat session then ended. >You *do* understand what he was saying when he told you that the video >card you're using is not supported, corrected? That doesn't necessarily mean anything, as I used an ancient old 32meg PCI card for a couple of years, and that wasn't "supported" either. I'd take anything Sony say with a pinch of salt, given that your card worked up to now, and keep tinkering. After all, Sony say on their website: "The Test Server is where new program code is tested, before it is used on the regular playing servers" which only goes to prove how much crap they talk. This last week is living proof of that :D Palindrome >>>So I tried several more times and couldn't login. I then contacted SOE >>>online tech chat and he told me that my card is not supported. I then told [quoted text clipped - 11 lines] > That doesn't necessarily mean anything, as I used an ancient old 32meg > PCI card for a couple of years, and that wasn't "supported" either. Well, maybe *I* misunderstand what the term 'supported' means. What I've always understood it to mean is this: The piece of software/hardware you are using may work with our piece of software/hardware, but we can't help you if it suddenly stops working. We don't have the specs, we don't have the manuals, we don't have the right to start messing around with the internal problems that your piece of software/hardware is having. Am I wrong on that? Tracey > >>>So I tried several more times and couldn't login. I then contacted SOE > >>>online tech chat and he told me that my card is not supported. I then told [quoted text clipped - 20 lines] > > Am I wrong on that? Not specifically, but in general YES you are wrong. If I buy a car and put an aftermarket "unsupported" car stereo in and everything works fine for 5 months and then suddenly the brakes stop working. I expect the manufacturer to fix the brakes, not tell me I have an unsupported stereo, and that they can't help me with the brakes as a result. There is no reason to beleive that the VIDEO CARD he is using is preventing the PATCHER from DOWNLOADING a file. And any "tech support" agent who thinks otherwise needs to be demoted back to "paper weight" post-haste. To the OP, if you feel like calling tech support again, pick a card on the list, find out what the latest drivers are and when you call support; if they ask: LIE. Those monkey's are reading a script, and if they can't figure it out for themselves, "help" them get past that script step by giving them the answer they need to proceed. Faned's response seems a much more sensible one, by the way so look into that. Also disable anti-spyware or anti-virus software and anything else that might be 'monitoring' the eq files or folders (log parsers/macros/etc). Also if its giving you a file name that its having trouble with, try manually removing that file (e.g. drag it to your desktop) to get the local copy "out of the way". Good luck. Also just to drive the point home: you could uninstall the drivers and tell windows its a generic "Super VGA" card with no hardware acceleration at all. EQ won't run at all, no how, but the patcher will still work just fine! >>>>>So I tried several more times and couldn't login. I then contacted SOE >>>>>online tech chat and he told me that my card is not supported. I then told [quoted text clipped - 28 lines] > an unsupported stereo, and that they can't help me with the brakes as a > result. Well, I wasn't addressing the OP's problem. I have no idea what his problem is but he seemed pretty sure it was a video card problem and if he presented it to a tech support person as a video card problem, then the 'We don't support that card' seems like a reasonable response. I don't see where he said the TS guy said it was a video card problem. Tracey > >>>>>So I tried several more times and couldn't login. I then contacted SOE > >>>>>online tech chat and he told me that my card is not supported. I then told [quoted text clipped - 30 lines] > > Well, I wasn't addressing the OP's problem. Why not? Did you read his post? > I have no idea what his > problem is This, for example, could be remedied by reading his post: "Yesterday I go to login and I get the error message: Error downloading Pather Files Error:Could not download file. Please rerun Everquest.exe to try again." > but he seemed pretty sure it was a video card problem and > if he presented it to a tech support person as a video card problem, > then the 'We don't support that card' seems like a reasonable response. If you went to your mechanic and said "My brakes don't work, i put in an aftermarket stereo, I think its the problem" and the mechanic said "We don't support aftermakret stereos, goodbye." Would you think that was a reasonable response? Would that be a mechanic you went back to? The tech should have performed his own diagnosis of the PROBLEM based on the symptoms and/or error messages not what the OP said he thought the problem was. I can tell you from experience that sometimes the customer does have a good handle on what the problem is, but far more often than not, the customers theory on why his system isn't working is utterly and completely misguided. Of course at SOE they are rewarded for fast turnaround not effective support. If he can close another ticket by writing down "unsupported gfx card" instead of actually troubleshooting the problem, he makes his boss glow with pride and happiness. > I don't see where he said the TS guy said it was a video card problem. "I then contacted SOE online tech chat and he told me that my card is not supported." Sure, you *could* theorize that the first, and only thing he said was "EQ doesn't work, I have Radeon blah blah blah that worked for 5 months..." but we have no reason to beleive that is the case. I beleive this is what happened: TS How can I help you? OP I get an error runing the patcher. "Error downloading pather files" ... TS Ok... lets see what we can do. OK...What video card do you have? OP radeon blah blah. TS that's not on our supported list OP its new and its worked for 5 months TS we don't support it and can't help you. try the latest drivers. TS goodbye. OP Hey A.G.E... I have a radeon blah blah blah and I'm getting this error, and i called tech support and they said my video card wasn't supported... > I purchased a new computer with a Radeon x850 XT Platinum Edition graphics > card and have been playing everquest everyday just fine. Yesterday I go to [quoted text clipped - 3 lines] > Error:Could not download file. > Please rerun Everquest.exe to try again. Why do you think this is a graphics card problem out of interest? It looks like either a network problem, or a file permissions problem; the file either can't be downloaded from Sony, or can't be written to your hard drive. In either case, that wouldn't have anything to do with your graphics card. If you're not logged in as administrator, try running the patcher as administrator and see if that fixes it; also try using ctrl+alt+del and the running processes tab to kill any processes (you can't break your computer here, don't worry) that you can, and try running the patcher again. PRobably dont want to kill explorer though ;) > So I tried several more times and couldn't login. I then contacted SOE > online tech chat and he told me that my card is not supported. I then told [quoted text clipped - 8 lines] > Does anyone know what I need to do to fix this? Is it because of new > expansion that was just released? Well, unless you've subsequently gotten past the p[atching problem and are now having a display error you're not telling us about, I'd think its someone fobbing you off - you're not on our supportedc list, wheee, call resolved, +1 SLA. >> I purchased a new computer with a Radeon x850 XT Platinum Edition >> graphics [quoted text clipped - 41 lines] > think its someone fobbing you off - you're not on our supportedc > list, wheee, call resolved, +1 SLA. |
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