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Game Forum / Role Playing Games / EverQuest / July 2005

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can't connect to EQ

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Marcel Beaudoin - 25 Jul 2005 15:21 GMT
I am having problems connecting to EQ (in that I can't at all, not to play,
not to patch or anything)

I am running XP (SP2), with Norton Antivirus, the Windows Firewall and a
Linksys wireless router. I can install no problem, but then when I try to
run EQ, I get an errorbox saying that it can't connect and to contact SoE
Technical support.

It is not an issue with the Windows Firewall, because I tried running EQ
with it turned off. I also tried it with it turned on and an exception
given to EQ. It is not NAV, because I installed it with NAV turned off and
tried running it with it turned on and off. It is not the router because I
have the port forwarding set for EQ (according to what I found on the Sony
Technical support site).

I even tried a straight connection to the net to see if that would work,
and it doesn't work.

Other MMORPGs work (CoH, GW) and I have no other connectivity issues at
all.

Windows is a fresh install over a formatted partition (C), and EQ was a
fresh install from the EQ Platinum Pack on a different partition(E).

The frustrating thing is that in the middle of the week (before the crash
that necessitated the re-install of Windows) I was able to connect and play
no problem!!

Help!!

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Marcel
http://mudbunny.blogspot.com/

CT - 25 Jul 2005 16:02 GMT
I had connection problems once a long time ago and called tech support at
Sony.  They walked me through some things and got me going.  Can't remember
if tech support is toll free or not, but that's an option for you.

>I am having problems connecting to EQ (in that I can't at all, not to play,
> not to patch or anything)
[quoted text clipped - 26 lines]
>
> Help!!
Marcel Beaudoin - 25 Jul 2005 16:19 GMT
> I had connection problems once a long time ago and called tech support
> at Sony.  They walked me through some things and got me going.  Can't
> remember if tech support is toll free or not, but that's an option for
> you.

Thanks. I have a ticket in, and found some articles in the SOE knowledge
database that I am going to try, but I figured that it can't hurt to ask in
here as well. Before I call tech support, I might try the on-line chat
first.

Signature

Marcel
http://mudbunny.blogspot.com/

Tracey - 25 Jul 2005 17:37 GMT
> I am having problems connecting to EQ (in that I can't at all, not to play,
> not to patch or anything)

When this happens to me, it's because Internet Explorer has been
set to Work Offline mode. Somehow, somewhere, for some reason <grin>,
the patcher uses IE to connect.

Tracey
Marcel Beaudoin - 25 Jul 2005 17:40 GMT
>> I am having problems connecting to EQ (in that I can't at all, not to
>> play, not to patch or anything)
>
> When this happens to me, it's because Internet Explorer has been
> set to Work Offline mode. Somehow, somewhere, for some reason <grin>,
> the patcher uses IE to connect.

Hmmm, so the fact that I have, in the Windows settings, set it to use
Firefox as the web program might have something to do with it.

Thanks!!!

Signature

Marcel
http://mudbunny.blogspot.com/

Faned - 25 Jul 2005 18:39 GMT
<rbrancher2@aol.com> wrote:

> > I am having problems connecting to EQ (in that I can't at all, not to play,
> > not to patch or anything)
>
> When this happens to me, it's because Internet Explorer has been
> set to Work Offline mode. Somehow, somewhere, for some reason <grin>,
> the patcher uses IE to connect.

Also if you use some sort of proxy (a lot of dialup ISPs make you use a
proxy for various reasons) it may work fine with your web browser but simply
isn't built to handle EQ.  As you might guess from the above, EQ will try to
use your internet setting for proxy as well.
 
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